About This Course
The course focuses on analyzing the communication process from a scientific and psychological perspective. It discusses how to maintain a "safety circle" in dialogue, understanding body language and the impact of tone of voice, as well as explaining the four main motivations behind human behavior (achievement, mastery, appreciation, harmony) and how to deal with difficult personalities to turn conflicts into opportunities for collaboration.
Course Curriculum
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أثر مهارات التواصل على النجاح المهني
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نموذج الحوارات الحاسمة ودائرة الأمان
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كيف نبني المعنى والمشاعر خلف التصرفات
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القيم الأخلاقية في التواصل الفعال
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قاعدة التأثير: لغة الجسد ونبرة الصوت
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هرم الاستماع والإنصات التعاطفي
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الدوافع الأربعة المحركة لسلوك الآخرين
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استراتيجيات الانطباع الجيد وتجنب الصراعات
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جلسة الأسئلة والأجوبة وحلول مهنية
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اختبار الدورة
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اختبار الدورة
Course Requirements
- The desire for self-development and improving social and professional relationships.
- No special programs are required, just paper and a pen for taking notes.
Learning outcomes
- Understand the model of "Crucial Conversations" and how to maintain mutual respect and common goals.
- Ability to analyze the underlying motives behind others' behaviors (the four models).
- Master empathic listening skills and building rapport.
- Avoid "verbal claws" and use emotional intelligence techniques to leave a lasting positive impression.
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