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Techniques for Solving Complex Problems
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Professional Skills

About This Course

Problem-Solving Techniques The course focuses on understanding the psychology of problems, recognizing the changing "VUCA" (Volatility, Uncertainty, Complexity, Ambiguity) world, providing a detailed explanation of "Brian Tracy"'s ten steps for problem-solving, and analytical tools such as Fishbone and SWOT, as well as how to apply these skills in workplace environments to achieve effective leadership and sound decision-making for complex issues.

Course Curriculum

  1. Defining the Problem and Its Levels
  2. Characteristics of an Outstanding Person
  3. The World of Foka and Mystery
  1. Step 1: Enhancing Positivity and Confronting Fear
  2. Step 2: Precise Description and Problem Formulation
  3. Step 3: Embrace an Innovative and Creative Mindset
  4. Step 4: Proactivity and Readiness for Possibilities
  5. Step 5: Generating Solutions through Brainstorming
  6. Step 6: Choosing the Optimal Solution (Decision Making)
  7. Step 7: Setting the Plan and Time Frame
  8. Step 8: Define Responsibilities and the RACI Matrix
  9. Step 9: Taking Executive Actions (Action)
  10. Step 10: Follow-up and Final Evaluation
  1. The Five Whys Technique
  2. Fishbone Diagram
  3. SWOT Analysis
  1. Leadership Styles and Intelligences
  2. Decision Making and Hesitation
  3. Conflict Management in the Workplace
  1. Thinking Skills (Critical/Creative)
  2. Future Skills 2025
  1. Course Assessment

Course Requirements

  • There are no prerequisites other than the desire to develop leadership and management skills.

Learning outcomes

  • Understand the difference between simple, complex problems, and crises, and how to deal with each of them.
  • Master the ten-step methodology for problem analysis and resolution from a managerial perspective.
  • Ability to use root cause analysis tools like the 'Five Whys' and the 'Ishikawa Diagram'.
  • Develop prudent decision-making skills and avoid hesitation in a volatile work environment.

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